VOSA Help

Having trouble?

Please look at the common help topics below

Make sure you get in touch if you are still having trouble!

It could be that your membership has expired

If you were a member but your membership has expired, you need to renew your membership before you can access the members area.

To renew your membership, make sure you are logged in with your old details.

An easy way to check this is to look at the main menu on the top of every page.

If it looks like the image below and the far right item says ‘Log in’… you are not logged in:

If it looks like this and the far right item says ‘Members Menu’… you are logged in as a member:

If it looks like this and the far right item says ‘Renew’… you are logged in but your membership has expired:

Click here to renew

You may be using the wrong email address, username or password…

Use your registered email address as your login Username.

Try RESETTING YOUR PASSWORD,

If you still can’t login, then please contact our tech support.

 

No problem! Easy fix…

Just click here and reset your password.

There are a few possible reasons for this…

REASON 1:
VOSA emails are going to your JUNK folder. Depending on what software you use for email you need to check your JUNK/SPAM.

If  VOSA emails are going to your JUNK/SPAM:

  1. Go to your JUNK/SPAM folder and mark the email as ‘not junk’… this will often fix the issue.
  2. WHITELIST emails from VOSA
    How you do this depends on your email software, so if you don’t know how… Google it!

REASON 2:
The hosting servers at the company that you use for email is blocking the emails as JUNK/SPAM.

If  VOSA emails are being blocked by your hosting server you will need to contact them and ask for vosa.org to be WHITELISTED

This can be more common with Government email addresses.

REASON 3:
You are not on the VOSA mailing list.

This could be because of one of the following:

  1. You unsubscribed from the list
  2. You are using a new email address and did not update your details with VOSA
  3. You were not added to the mailing list due to technical or human error. (Yes it happens!!)

If you believe that you are not on the mailing list then please contact VOSA Tech Help with the tech help email form below

When purchasing your membership, on the checkout page, use the payment option:
‘Get Invoice Now- Pay Later’.

An invoice will be created for later payment after checkout

Once you checkout, you will be sent to a CHECKOUT CONFIRMATION page with a link to your invoice. The link will also be in your ORDER RECEIVED email for future use.

The invoice is a downloadable, printable PDF.

PAYING YOUR INVOICE BY CREDIT OR DEBIT CARD?
Follow the INVOICE LINK in your ORDER RECEIVED email, then use the PAYMENT BUTTON to activate your membership automatically!

PAYING YOUR INVOICE BY DIRECT BANK TRANSFER?
We will need to manually process your order. You will receive an email when your membership is active.

NEED MORE HELP?

Email VOSA TECH HELP

We will get back to you asap…

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